Communication Skills in Pharmacy Practice: A Practical Guide for Students and Practitioners, Fifth Edition

Communication Skills in Pharmacy Practice pdf free download

Interpersonal communication is the foundation of patient-centered care. Without clear communication, desired patient outcomes cannot be achieved. Unclear mes-sages between pharmacists and other health care providers lead to errors in med-ication therapy management. Failed communication between pharmacists and patients promotes unsafe medication use. Pharmacists have a responsibility to not only dispense appropriate medications but also to ensure patient understanding of the medications they use. Pharmacists and their staffs must acknowledge the value of interpersonal communication as an essential element in building trust between patients and the pharmacy community. Interpersonal communication often appears to be a simple process at first glance; however, as revealed in this textbook, interpersonal skill development is a complex process requiring a life-long com-mitment to improvement and practice.

In this fifth edition, you will find new principles, practices, and procedures that will contribute to your ability to promote good health outcomes for patients. Communication has become even more important as health care continues to evolve at a quickening pace. Health care in general and pharmacy in particular have undergone dramatic changes in recent years that have affected pharmacists’ professional roles and responsibilities. For example, state pharmacy statutes and regulations now include new definitions of the scope of pharmacy practice that involve the concepts of medication therapy management. Another example is the opportunity for new services and compensation offered under the coding schemes of Medicare Part D. A third example is the rise in consumerism as information about health care and drugs, typically through Internet resources, has expanded extensively to help patients be more active in decisions regarding their health. One final example is the heightened public awareness of the daily tragedies where people become ill and even die due to improper prescribing and inappropriate use of medication.

Health care is undergoing a shift to more patient-centered models of care where patients are actively involved in making decisions about treatments, in set-ting goals for treatment, and in monitoring outcomes of care. As pharmacists and their staffs participate in more patient-centered care, they must strengthen their interpersonal communication skills. As discussed in this textbook, evidence is accumulating that patient outcomes are enhanced by providers who communicate more effectively and build more positive relationships with the patients they serve.

To reflect this evolution in health care, all the chapters have been substantially updated and revised for this edition. Furthermore, several new chapters have

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